Substitution, Cancellation, Return & Refund Policy

Substitutions 
Due to various seasonal and regional conditions, and the variety of unplanned issues courtesy of Mother Nature, availability of some flowers may be very limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact bouquet pictured or requested may not be available for delivery.

In this event, the local florist will deliver a second choice of similar flowers and container of equal value and beauty. Every effort will be made to maintain size, shape, and overall color schemes of an arrangement, but there may be some variance due to designer interpretation. In single variety arrangements, variety will take preference over color. Our goal is your complete satisfaction, rest assured that every effort will be made to provide an arrangement of equal or greater value.

Cancellations

Should any customer place an order through Flowerama during non floral holidays and then need to cancel the order, the cancellation must be made prior to the delivery of the order.  If you need to cancel an order after you place it, it is best if you call the flower shop directly at 614-256-6646 for a faster response.  If the cancellation is received after the order is delivered, no refund can be issued. Cancellations will not be accepted if a customer places an order but provides information that prevents direct delivery, such as in the case of a wrong office or home address. The customer can obtain new information so that the order can then be properly delivered using correct information.

Holiday Cancellations

During major floral holidays such as Valentines Day, Mothers Day, Sweetest Day, Thanksgiving and Christmas orders placed require a minimum of 24 hour notice of cancellation prior to the scheduled delivery date. The holiday is considered the day of the holiday and the 3 proceeding days leading into the holiday. If an express delivery is available at the time an order is placed and is paid for by the customer and the express time is not met, the express delivery fee may be refunded but not the product itself. Requests for specific timed deliveries left in delivery instructions are not honored and not considered valid. Special delivery instructions are for the purpose of providing details such as "leave at neighbors house to the left if not home" and not intended for delivery times. 

No order can be cancelled or refunded the same day the order is placed during major holidays. In addition orders placed that request same day delivery during major holiday such as Valentines Day or Mother's Day and others are subject to a 24 hour delivery window. No order can be cancelled if the recipient is not at the address provided at the time the delivery is attempted. We reserve the right to reschedule the delivery for another date or deliver to a different address with an additional delivery fee. No order can be cancelled due to weather or sickness or other conditions outside of our control. Orders that do not have a valid phone number for both the sender and recipient, and a valid address can not be refunded. 

Refund & Return Policy 

Flowerama Columbus stands behind every product we sell. We offer our 100% Customer Satisfaction Guarantee with every flower arrangement that we design and deliver. If for any reason you are not completely satisfied with the flower arrangement we have delivered, simply contact our customer service department at (614) 256-6646.  We will do whatever it takes to make it right.  Because we know that if you’re not satisfied, neither are we.  We will work through what the issue is and determine a solution, that may involve a full or partial refund for your purchase, a gift card or a replacement of the original arrangement.

If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should contact Flowerama directly. In almost every case, we will gladly replace the arrangement with one of equal or greater value, free of charge.